Clear a blocked closure
What to do about anything the app asks you to fix or acknowledge before you can sign.
The app checks the account before it lets you sign, and stops for two different reasons. Fix issues means something needs an action from you. Warnings means something needs reading, not fixing.
A few conditions stop a close entirely. Those are on this page too.
Things you have to fix
A balance that cannot be converted to XLM
The close turns every non-XLM balance into XLM. When no market path exists for one, the account cannot close while it still holds it, and you get a Fix issues step.
Choose per asset:
- Send to your destination. Offered only when your destination already accepts that token.
- Return to issuer. Sends it back to the address that created it. This is permanent and you almost certainly get nothing back.
You can also sell or move the token in another app first, then select Re-check and continue to rebuild the plan.
Until you choose something for each one, that balance keeps blocking the close.
Things you only have to read
These appear in the Warnings step. None of them stop the close. Tick each box, then continue.
A token that looks suspicious
Three checks run over the account's tokens and flag anything matching a known scam pattern:
| Flag | What tripped it |
|---|---|
| Impersonation | Uses a well-known asset's symbol but a different issuer than the official one |
| Look-alike | The symbol is one or two characters away from a well-known one |
| Hidden characters | The symbol contains characters outside A to Z and 0 to 9 |
| Unrecognized | The token is not on the list of known ones |
The check is not proof. A real asset can trip it. It is flagged so you can confirm you recognize what you held before you continue.
The scan could not finish
When a scan does not complete, the app says so rather than proceeding as though the account were fully understood. You see which one fell short: token permissions, DeFi positions, or the optional standalone-token scan.
If you have used Blend, Aquarius, Soroswap, or FxDAO, check those apps before closing so nothing is left behind.
A large balance
An account holding more than 1000 XLM gets its own acknowledgement. Check the amount and the destination once more before you continue.
Things handled for you
Pending payments waiting for the account, and deposits the account locked for its own entries, are collected and released during the close. You keep the value and there is nothing to do.
Things that stop the close completely
This account can't be closed
The account has the auth_immutable flag set. Stellar forbids merging an account with
that flag, and the flag is permanent, so no tool can close it.
Your funds are safe and the account works normally. You can keep using it, or move the funds out to another account yourself.
This account is paying deposits for other accounts
The account is sponsoring entries that belong to other accounts. Stellar does not allow an account to close while it does that.
The owner of those entries has to remove them, using another tool such as the Stellar Laboratory. Once they are gone, come back and try again.
Entries the account sponsors for itself are different. Those are released during the close automatically and do not block anything.
A Blend position you have to deal with first
Two Blend cases need action before the account can close: a loan you cannot currently repay, and a backstop deposit with its 17-day queue. Both are covered in Close an account that holds DeFi.
Custom tokens that would be left behind
A SEP-41 token held in its own contract does not block the close, and it stays on the deleted account unless you move it. The Warnings step lists these under Standalone tokens so you can tick the ones to sweep.
An exchange destination cannot receive them at all. Move any you want to keep to a personal wallet first.
Still stuck
- A step that failed during execution is covered in When a step fails.
- FAQ has the short answers.